• Quality & EHS Policy




QYALITY POLICY: THE INDORAIL Technology Pvt. Ltd. IS COMMITTED TO MEET CUSTOMER SATISFACTION OF THE HIGHEST POSSIBLE LEVEL OF QUALITY. IN ORDER TO ACHIEVE THIS, WE ARE CONTINUALLY IMPROVING PROCESSES, PRODUCTS AND SERVICES, MEETING AND EXCEEDING CUSTOMER SATISFACTION AT ALL TIMES. WE COMMITED TO CONTINUAL IMPROVEMENT IN OUR SERVICE IN ALL FUNCTIONS AND LEVELS OF OUR ORGANISATION BY MAKING QUALITY PLANS AND IMPLEMENTATION.



THE AIM OF OUR QUALITY MANAGEMENT SYSTEM IS TO ENSURE THAT:


  • WE DELIVER A QUALITY SERVICE TO MAINTAIN EXCELLENT CUSTOMER RELATIONS.
  • CUSTOMER SATISFACTION REMAINS INHERENT TO OUR BUSINESS.
  • OUR CUSTOMER’S REQUIREMENTS HAVE BEEN FULLY UNDERSTOOD AND MET
  • ALL WORK IS CARRIED OUT CONSISTENTLY TO A DEFINED STANDARD
  • WE HAVE THE SKILLS AND RESOURCES TO FULFIL OUR CUSTOMER REQUIREMENTS
  • OUR STAFF ARE FULLY TRAINED AND INVOLVED IN QUALITY IMPROVEMENT
  • WE STRIVE TO CONTINUOUSLY IMPROVE OUR SYSTEMS AND PROCEDURES
  • WE ONLY USE SERVICES THAT MEET OUR OWN QUALITY ASSURANCE STANDARDS
  • A PROFESSIONAL APPROACH TO CUSTOMER INTERFACE IS MAINTAINED AT ALL TIMES
  • ANY COMPLAINTS ARE DEALT WITH EFFICIENTLY AND WITHIN AN ACCEPTABLE TIME PERIOD.




EHS POLICY: We are committed to conducting business with an ethical conscience ensuring a sustainable safe environment at the workplace and enrichment of the quality of life of Employees, Customers and Interested Parties. We provide sales/customer service business activities and are mindful of protecting the environment. Health & Safety of our employees, associates and interested parties who form an integral part of our efficient and profitable business management. ON.



WE AIM TO ACHIVE THIS THROUGH:


  • Compliance of all legal requirements and committed to a compliance obligation.
  • Continuously prioritise the health and safety of personnel and strive to create a secure and safe work environment.
  • Aim to have an operation with NIL accident and zero-tolerance for deviation.
  • Protection of the environment with prevention of pollution, injury and ill health.
  • Minimizing the generation of waste and disposal responsibly.
  • Optimal consumption of natural resources.
  • Regular health, safety & environment training to the staff.
  • Provide the resources necessary to implement this policy and develop EHS systems.
  • Ensure that all personnel, whether employees or contractors are aware of their delegated environmental, health and safety responsibilities and are properly trained to undertake these.
  • Identify risk & opportunities and ensure proper internal & external communication with interested parties.


**THIS QUALITY & EHS POLICY STATEMENT WILL BE REVIEWED ANNUALLY OR MAY WHENEVER IT REQURES**