THE INDORAIL IS COMMITTED TO MEET CUSTOMER SATISFACTION OF THE HIGHEST POSSIBLE LEVEL OF QUALITY. IN ORDER TO ACHIEVE THIS, WE ARE CONTINUALLY IMPROVING PROCESSES, PRODUCTS AND SERVICES, MEETING AND EXCEEDING CUSTOMER SATISFACTION AT ALL TIMES. WE COMMITED TO CONTINUAL IMPROVEMENT IN OUR SERVICE IN ALL FUNCTIONS AND LEVELS OF OUR ORGANISATION BY MAKING QUALITY PLANS AND IMPLEMENTATION.



THE AIM OF OUR QUALITY MANAGEMENT SYSTEM IS TO ENSURE THAT:


  • WE DELIVER A QUALITY SERVICE TO MAINTAIN EXCELLENT CUSTOMER RELATIONS.
  • CUSTOMER SATISFACTION REMAINS INHERENT TO OUR BUSINESS.
  • OUR CUSTOMER’S REQUIREMENTS HAVE BEEN FULLY UNDERSTOOD AND MET
  • ALL WORK IS CARRIED OUT CONSISTENTLY TO A DEFINED STANDARD
  • WE HAVE THE SKILLS AND RESOURCES TO FULFIL OUR CUSTOMER REQUIREMENTS
  • OUR STAFF ARE FULLY TRAINED AND INVOLVED IN QUALITY IMPROVEMENT
  • WE STRIVE TO CONTINUOUSLY IMPROVE OUR SYSTEMS AND PROCEDURES
  • WE ONLY USE SERVICES THAT MEET OUR OWN QUALITY ASSURANCE STANDARDS
  • A PROFESSIONAL APPROACH TO CUSTOMER INTERFACE IS MAINTAINED AT ALL TIMES
  • ANY COMPLAINTS ARE DEALT WITH EFFICIENTLY AND WITHIN AN ACCEPTABLE TIME PERIOD.


*THIS QUALITY POLICY STATEMENT WILL BE REVIEWED ANNUALLY.